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Policies & Terms of Service

Thank you for shopping with LunasINN. By accessing our website, browsing our products, booking a service, purchasing a reading, purchasing a digital item, purchasing a physical item, or placing an order through LunasINN, you agree to the store policies and terms listed below.

Please read all product descriptions, shipping information, processing times, service details, and policies carefully before completing checkout. These policies are in place to protect both the customer and LunasINN, to make expectations clear, and to help prevent misunderstandings after an order has been placed.

By purchasing from LunasINN, you confirm that you have read, understood, and agreed to these policies.

Purchase Agreement

By placing an order with LunasINN, you confirm that you are entering into a purchase agreement for the item, service, reading, digital product, ritual, spellwork, haunted item, spelled item, candle, oil, or spiritual service selected at checkout.

You agree that it is your responsibility to read the full listing description before purchasing. This includes item details, service details, processing time, shipping information, digital delivery information, refund policies, cancellation policies, metaphysical disclaimers, and any additional terms listed on the product or service page.

If you have questions about a product or service, please contact LunasINN before placing your order. Once an order is placed, we may begin preparing, reserving, creating, packing, spiritually working on, digitally preparing, or fulfilling the order depending on what was purchased.

Submitting payment confirms that you understand what you are purchasing and agree to follow the policies listed on this page.

Age Requirement

By using this website or purchasig from LunasINN, you confirm that you are at least 18 years old or the legal age of majority in your location.

LunasINN products and services, including but not limited to readings, spellwork, ritual services, haunted dolls, spirit vessels, spelled items, candles, spell oils, spiritual tools, and digital services, are intended for adults only. LunasINN reserves the right to cancel, refuse service, or block future purchases if we believe a customer is underage, legally unable to enter into a purchase agreement, or attempting to purchase products or services that are not appropriate for them.

Processing & Shipping Turnaround Time

LunasINN is a small spiritual business, and every physical order is handled with care. Processing time is separate from shipping time.

Our general physical order processing time is usually 3–7 business days, unless otherwise stated in the product listing, announcement bar, checkout page, or direct communication. Some items may require additional time due to cleansing, blessing, preparation, packaging, ritual work, energetic work, custom handling, or the delicate nature of the item.

Business days do not include weekends, holidays, postal closures, severe weather delays, or days when shipping carriers are closed.

We do our best to ship orders within the stated processing time. However, during busy periods, spiritual preparation periods, holidays, severe weather, personal emergencies, or high order volume, processing may take longer. If a significant delay occurs, LunasINN will do our best to communicate with the customer as soon as possible.

Once a package has been handed over to the shipping carrier, delivery speed is no longer controlled by LunasINN. Shipping delays caused by USPS, UPS, customs, weather, holidays, incorrect addresses, failed delivery attempts, carrier errors, postal delays, or local delivery issues are outside of our control.

Shipping Address Responsibility

Customers are responsible for entering the correct shipping address at checkout.

Please double-check your full name, street address, apartment or unit number, city, state, ZIP/postal code, and country before placing your order.

LunasINN is not responsible for packages shipped to an incorrect address provided by the customer. If a package is returned to us because of an incorrect address, incomplete address, failed delivery attempt, refusal, unclaimed package, or unpaid customs/import fees, the customer may be responsible for any additional shipping cost to have the item resent.

If you notice an address mistake after placing your order, contact LunasINN immediately. We cannot guarantee that an address can be changed once an order has already been processed, packed, labeled, fulfilled, or shipped.

Tracking & Delivery

Tracking information will be provided when available. if your package says delivered but you cannot locate it, please check with your household, neighbors, front desk, mail room, leasing office, local post office, or delivery carrier. Any delivery issue must be reported to LunasINN within 7 calendar days of the tracking delivery date. After this timeframe, we may not be able to assist with carrier claims, missing package claims, or delivery concerns. LunasINN is not responsible for delays, losses, or delivery issues caused by the shipping carrier after the package has been accepted into the carrier’s system.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing an item, you must contact LunasINN within 48 hours of delivery.

Please provide:

• Your order number
• Clear photos of the packaging
• Clear photos of the damaged or incorrect item
• A clear description of the issue
• Any photos of visible damage to the box, mailer, wrapping, or product

We cannot assist with damage claims, missing item claims, or incorrect item claims without photo proof. Claims reported after 48 hours may not be eligible for resolution.

Please do not throw away the packaging until the issue has been reviewed. Shipping carriers may require packaging photos, proof of damage, or inspection before a claim can be processed.

If LunasINN made an error with your order, we will review the situation and provide an appropriate resolution where possible.

International Shipping, Customs & Import Fees

International customers are responsible for any customs fees, import taxes, VAT, duties, handling fees, brokerage fees, or country-specific charges required by their location.

LunasINN is not responsible for delays caused by customs, border inspection, import restrictions, postal holds, unpaid fees, local delivery issues, or country-specific import rules.

If a package is returned to LunasINN because the customer refused delivery, failed to pay customs/import fees, did not collect the package, provided incorrect information, or did not respond to their local postal service, the customer may be responsible for any additional shipping charges.

Shipping fees are non-refundable once an order has shipped.

Customers are responsible for knowing whether the products they purchase are allowed to be imported into their country. LunasINN is not responsible for items held, delayed, rejected, returned, or confiscated by customs.

Cancellations

Cancellation requests must be made as soon as possible after purchase.

LunasINN may accept cancellation requests only if the order has not yet been processed, prepared, packed, spiritually worked on, digitally delivered, fulfilled, or shipped.

LunasINN reserves the right to deny a cancellation request if work has already begun on the order.

There are no cancellations once an item has shipped.

There are no cancellations on digital items, readings, ritual services, spellwork services, custom services, spiritual services, downloadable products, written reports, appointments, or any service where work has already begun.

Submitting an order means you understand that time, energy, materials, preparation, and spiritual work may begin shortly after purchase.

No Refunds After Shipping

Once a physical item has been shipped, the order cannot be canceled or refunded unless required by applicable law or unless LunasINN has made an error with the order.

All shipped sales are considered final.

Shipping fees are non-refundable once an order has shipped.

Digital Items, Readings & Spiritual Services

All digital items, readings, reports, and spiritual services are final sale.

There are no refunds, returns, exchanges, or cancellations on:

• Tarot readings
• Oracle readings
• Spirit readings
• Love readings
• Match flame readings
• Past life readings
• Haunted doll readings
• Egg cleanse readings
• Aura readings
• Dream interpretation readings
• Psychic readings
• Digital reports
• Downloadable files
• Spellwork services
• Candle services
• Ritual services
• Petition services
• Custom spiritual services
• Written spiritual reports
• Any form of digital, energetic, or spiritual service

Once a reading, digital item, report, ritual, spellwork, or spiritual service has been purchased, time and energy are reserved for the customer. Because these services cannot be physically returned, all sales are final.

Refunds will not be given because a customer disagrees with a reading, does not like the message received, changes their mind, no longer wants the service, expected a different answer, did not receive the outcome they personally wanted, or interpreted the spiritual guidance differently than expected.

Readings and spiritual services are based on intuitive, spiritual, energetic, and/or divination-based interpretation. They are not guaranteed predictions or guaranteed outcomes.

Spellwork, Rituals & Metaphysical Services

All spellwork, ritual work, candle work, spirit work, readings, and metaphysical services offered by LunasINN are sold as curios for spiritual exploration, ritual use, and personal empowerment only.

They are not a substitute for medical, psychological, legal, financial, or other professional advice. No claims are made to diagnose, treat, or cure any physical, mental, or spiritual condition.

Outcomes are not guaranteed and may vary depending on the individual and their circumstances.

By purchasing or using any of our products and services, you agree to take full personal responsibility for how you engage with and apply them. Always consult a licensed professional where appropriate.

LunasINN services are not a replacement for professional medical, legal, financial, psychological, emergency, or licensed professional advice. If you are experiencing a serious medical, mental health, legal, financial, or safety issue, please contact a qualified professional.

Customers are responsible for their own decisions and actions after receiving a reading, ritual, spiritual service, or written guidance.

Haunted Dolls, Spirit Vessels & Spiritual Items

Haunted dolls, spirit vessels, spelled items, enchanted items, ritual tools, spiritual items, and metaphysical tools are sold as spiritual, energetic, religious, occult, devotional, or collectible items.

Experiences may vary from person to person. LunasINN does not guarantee spirit communication, paranormal activity, dreams, visions, EMF activity, flashlight activity, physical signs, manifestations, emotional experiences, spiritual connection, or any specific spiritual result.

Customers are responsible for using spiritual items respectfully, safely, and responsibly.

As per shopify rules I must state that haunted dolls are for entertainment purposes only and you are purchasing a tangible doll.

Product Safety: Candles, Oils, Herbs & Spiritual Items

Customers are responsible for using all candles, oils, herbs, incense, spiritual tools, and ritual items safely and responsibly.

Candles should never be left unattended while burning. Keep candles away from children, pets, curtains, bedding, paper, flammable materials, drafts, and unsafe surfaces.

Spell oils, ritual oils, herbs, powders, and similar items are sold as spiritual or ritual-use items unless otherwise stated. They are not intended to diagnose, treat, cure, or prevent any medical condition.

Do not ingest oils, herbs, powders, ritual items, candle wax, or spiritual products unless the listing clearly states that the item is safe for that purpose. If you have allergies, sensitivities, medical conditions, pregnancy concerns, or skin concerns, please use caution and consult a qualified professional before use.

LunasINN is not responsible for misuse, unsafe use, allergic reactions, improper burning, improper storage, or improper handling of any product.

Payment Plans & Reserved Items

If LunasINN offers a payment plan, reserve payment, layaway option, or hold option, the terms must be followed as agreed.

Reserve payments, hold payments, and payment plan deposits are non-refundable unless otherwise stated in writing by LunasINN.

If a customer fails to complete payments within the agreed timeframe, LunasINN reserves the right to cancel the hold, remove the reserve, keep the item available for sale, and relist the item.

Payments already made toward a reserve or payment plan may not be refundable, especially if the item was held, removed from sale, reserved, or made unavailable to other customers during that time.

Payment plan items will not be shipped until the full balance has been paid.

By entering into a payment plan or reserve agreement, the customer understands that failure to complete payment may result in loss of the reserve, loss of the hold, and possible forfeiture of non-refundable reserve payments.

Refused Packages & Returned Packages

If a package is refused, returned due to an incorrect address, returned due to failed delivery attempts, returned due to unpaid customs fees, returned because the customer did not collect it, or returned because the customer did not respond to the shipping carrier, shipping fees are non-refundable. If the customer wants the item resent, the customer is responsible for the new shipping cost. If an item is returned to LunasINN damaged due to refusal, failure to collect, carrier handling, customs handling, or extended time in transit, LunasINN is not responsible for the damage.

If a returned package arrives back safely, LunasINN will contact the customer when possible. Reshipping fees must be paid before the item is sent again.

Scheduled Appointments, Live Readings & Missed Sessions

If a customer books a scheduled appointment, live reading, private session, consultation, or timed spiritual service, the customer is responsible for attending at the scheduled time. If you are late or unable to attend, please contact LunasINN as soon as possible. Missed appointments, no-shows, or late arrivals may result in the loss of the appointment fee or deposit. Rescheduling may be offered at LunasINN’s discretion, but is not guaranteed. Appointments canceled less than 48 hours before the scheduled time may not be eligible for refund or rescheduling, depending on the service booked.

Digital services, readings, spiritual services, and appointments are final sale once purchased, scheduled, delivered, or once work has begun. If a customer repeatedly misses appointments, arrives late, or fails to communicate, LunasINN reserves the right to refuse future appointment bookings.

Pricing, Listing Errors & Product Availability

Prices for LunasINN products and services are listed on the website and may change at any time without notice.

LunasINN reserves the right to correct accidental pricing errors, listing errors, stock errors, spelling errors, image errors, description errors, discount errors, or checkout errors.

If an error affects an order before it has been fulfilled, LunasINN may contact the customer, cancel the order, issue a refund where required, or offer the customer the option to repurchase at the corrected price.

Because many LunasINN items are one-of-a-kind, spiritual, vintage, handmade, custom, or limited availability, we cannot guarantee that an item will be restocked once sold.

Product photos are provided to show the item as clearly as possible. Colors, sizing, details, and appearance may vary slightly depending on lighting, screen settings, camera quality, and the handmade or vintage nature of the item.

Intellectual Property & Website Content

All content on the LunasINN website, including but not limited to product descriptions, written spirit descriptions, reading descriptions, ritual descriptions, spellwork wording, photographs, artwork, graphics, logos, branding, text, videos, digital downloads, reports, and other original materials, belongs to LunasINN unless otherwise stated.

Customers and visitors may not copy, reproduce, screenshot for business use, sell, edit, repost, distribute, publish, imitate, or create derivative works from LunasINN content without written permission.

This includes using LunasINN listing descriptions, photos, spiritual service descriptions, haunted doll descriptions, ritual wording, digital reports, policies, or artwork for another shop, social media page, website, listing, or business.

Unauthorized use of LunasINN materials may result in removal requests, platform reports, copyright notices, or further action where permitted by law.

Reviews & Testimonials

Customer reviews and testimonials must be honest and based on the customer’s genuine experience with LunasINN.

Customers may not submit false reviews, fake testimonials, misleading statements, impersonated reviews, or reviews based on services or products they did not purchase or experience.

LunasINN may share customer reviews, feedback, and testimonials for promotional purposes, unless the customer requests otherwise. Personal information may be removed, shortened, blurred, or edited for privacy.

Reviews may reflect individual spiritual experiences, and LunasINN does not guarantee that every customer will have the same spiritual, energetic, emotional, or paranormal experience.

Marketing Messages

By signing up for LunasINN emails, text messages, newsletters, or promotional updates, you agree to receive occasional updates about new items, sales, website launches, haunted dolls, spelled items, readings, rituals, candles, oils, and other shop offerings.

You may unsubscribe from promotional emails or marketing messages using the opt-out method provided in the message, where applicable.

Transactional messages about your order, shipping, payment plan, appointment, service, digital delivery, or customer support request may still be sent when necessary to complete your purchase or respond to your inquiry.

LunasINN will not intentionally sell customer contact information to unrelated third parties for marketing purposes.

Customer Communication

Customers must contact LunasINN through the official contact method listed on our website.

Please allow reasonable response time, especially during weekends, holidays, high-volume periods, ritual days, shipping days, or personal emergency periods.

Customers are responsible for checking their email, messages, tracking updates, and order notifications.

Aggressive, threatening, abusive, harassing, discriminatory, disrespectful, or inappropriate messages will not be tolerated. LunasINN reserves the right to refuse service, cancel unfulfilled orders, or block customers who engage in abusive behavior.

LunasINN will not continue communication with customers who threaten, harass, abuse, or attempt to intimidate us.

Chargebacks & Payment Disputes

If a customer opens a chargeback or payment dispute after receiving an item, digital product, reading, report, spellwork, ritual, appointment, or service, LunasINN reserves the right to provide the payment processor with order records, tracking information, delivery confirmation, screenshots, messages, policy agreements, service records, digital delivery proof, and any other evidence related to the transaction.

Fraudulent claims, false claims of non-delivery, false claims of unauthorized purchase, false claims regarding digital services, or abuse of our policies may result in the customer being blocked from future purchases.

Customers are encouraged to contact LunasINN directly with concerns before opening a chargeback or dispute.

Right to Refuse Service

LunasINN reserves the right to refuse service, cancel unfulfilled orders, decline custom requests, or block future purchases at our discretion.

This may apply in situations involving harassment, threats, abusive language, disrespectful behavior, chargeback abuse, fraud concerns, unsafe spiritual requests, policy violations, repeated cancellations, underage purchasing, or behavior that makes us uncomfortable continuing a transaction.

If LunasINN cancels an unfulfilled physical order before shipping, any required refund will be processed according to applicable law and payment processor rules.

LunasINN is not required to accept every order, custom request, reading request, spellwork request, ritual request, or spiritual service request.

Limitation of Liability

To the fullest extent permitted by law, LunasINN is not responsible for indirect, incidental, emotional, spiritual, financial, personal, relationship-related, legal, health-related, or consequential damages connected to the use of our website, products, services, readings, rituals, spellwork, haunted items, spelled items, oils, candles, digital content, or written guidance.

Customers understand that metaphysical items and services are personal spiritual tools and that experiences may vary.

LunasINN is not responsible for how a customer chooses to use, interpret, apply, or act upon any reading, spiritual service, ritual result, product, spellwork, written report, or spiritual guidance.

The customer is responsible for making their own choices and seeking licensed professional help when needed.

Indemnification

By using this website or purchasing from LunasINN, the customer agrees, to the fullest extent permitted by law, to hold LunasINN harmless from claims, damages, disputes, losses, chargebacks, expenses, or liabilities arising from the customer’s misuse of products, violation of shop policies, violation of applicable laws, false claims, abusive conduct, unsafe use of items, or actions taken based on spiritual guidance, readings, rituals, spellwork, or services.

This section applies only to the fullest extent permitted by applicable law.

Policy Updates

LunasINN reserves the right to update, edit, change, or replace these policies at any time.

It is the customer’s responsibility to review the current policies before purchasing. Continued use of the website or purchase of products and services after policy updates means the customer agrees to the updated terms.

Policy updates may be made to reflect changes in our shop, services, shipping practices, payment processors, legal requirements, platform rules, or business needs.

Legal Rights

Nothing in these policies is intended to remove, restrict, or override any rights that cannot legally be waived under applicable consumer protection laws.

If a law requires a different resolution than stated in these policies, LunasINN will follow applicable law.

If any part of these policies is found to be invalid or unenforceable, the remaining sections will continue to apply to the fullest extent permitted by law.

By placing an order with LunasINN, booking a service, downloading a digital item, or using this website, you confirm that you have read, understood, and agreed to these policies.